Shipping policy
SHIPPING POLICY
At Hebei Shop, we’re committed to delivering your order safely and as quickly as possible. We proudly offer FREE Worldwide Shipping on all orders.
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please allow 2–5 business days for tracking to become active.
Shipping Times
Delivery times vary depending on your location.
United States, United Kingdom, Canada, Australia & Most European Countries
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Estimated Delivery: 10–15 business days
Asia, Middle East & Other International Destinations
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Estimated Delivery: 15–25 business days
South America, Parts of Africa & Some Remote Locations
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Estimated Delivery: 30+ business days
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In some cases, customs processing or local postal services may cause additional delays.
Please note that delivery estimates are not guaranteed and may vary due to customs, weather conditions, holidays, or carrier delays.
Customs and Import Duty
International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.
These charges are the responsibility of the customer. Hebe Shop is not responsible for delays caused by customs clearance procedures.
Order Tracking
Once your order has been dispatched, you’ll receive a tracking number via email.
If you haven’t received your shipping confirmation, please check your Spam or Junk folder first.
If you still can’t find it, please contact us at hebeishop@gmail.com, and we’ll be happy to assist you.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
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Your order number
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Clear photos of the item
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Photos of the packaging (if applicable)
We’ll review your request and arrange a replacement or suitable solution as quickly as possible.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Orders can only be modified or cancelled before they have been shipped. Once an order has been dispatched, we are unable to make changes or cancellations.
Delayed Orders