Refund policy
Returns
We offer a 15-day return policy from the date you receive your order.
To be eligible for a return:
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Items must be unused and in their original condition.
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Items must be returned in their original packaging.
Please note:
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Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
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Once your return has been received and inspected, we’ll notify you regarding your refund or exchange.
Need Help?
If you have any questions about your order, shipping, or returns, we’re always happy to help.
Email: [hebeishop@gmail.com]
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
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Your order number
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Clear photos of the item
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Photos of the packaging (if applicable)
Once reviewed, we’ll arrange a replacement, refund, or another suitable solution at no additional cost.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned once opened or used, unless they arrive damaged or defective.
Sale items and gift cards are also non-refundable unless required by law.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
For security and fraud prevention reasons, refunds can only be processed back to the original payment method used to place the order.
Order Cancellations
Orders may be cancelled only if they have not yet been processed or shipped.
If your order has already been dispatched, it can no longer be cancelled. You may request a return after receiving your order if it meets our return policy.
Lost Packages